What are your delivery times?
We stock and ship all our own products, unlike many other online merchants, so there are no "middle-man" delays. You can expect your item(s) within anywhere from 1 to 5 business days of your order. We usually ship orders the same business day if it comes in before Noon Eastern Time. Orders placed late Friday and on the weekend ship out on Monday. Due to Covid-19, we need a little bit more time to process orders. We do our very best to ship it promptly within 2 business days.
How much is shipping?
Most orders over $25 to the Continental USA are shipped FREE. That's right, no matter how much your product weighs or how many products you're purchasing, orders over 25$ are shipped FREE. (Exceptions to remote locations may apply)
Where do you ship?
Orders are shipped throughout the mainland USA. All shipments are tracked and fully insured to guarantee delivery.
Which shipping companies are used?
Mostly FedEx, UPS and USPS. At checkout, you will be given the option to select either an express air service or our standard ground service (free on orders over $25).
Are orders tracked and insured?
Definitely. The minute your product leaves our warehouse, you will receive a confirmation email and tracking #. All shipments are fully insured (we cover the cost of the insurance) and tracked to guarantee delivery.
Do you charge handling fees?
Please note that ALL carriers charge a fees to their customers for an address correction once the package has shipped. This fees is on average $15 for changing something as simple as 115 Main St. to 117 Main St. Please make sure the address is accurate when placing your order. If you see an error, please contact us ASAP to make the correction before the order is processed.
Decline Delivery or Return to Sender
Please note that ALL carriers charge a return fee equivalent to the outgoing shipping fee. If you decide to cancel your order once it has been shipped and choose to have it redirect to us, decline reception on delivery day, or simply decide or fail to pick it up at the nearby pick up location, we reserve the right, at our discretion, to deduct both the outgoing and returning cost amounts from your refund.
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